With a forest service permit, I recently cut logs from a fallen White Fir tree to become the pedestals of a rustic picnic table that Sharon and I built for our extended family. You've gotta have the right tools for any worthwhile accomplishment. Here are the Wow Tools we will share with you. Please see the following PDF's.

  1. A Catalyst & Facilitator. Here is Darby Checketts' bio.

  2. A Team Discussion Guide. This is for note taking during Darby's in-person or online introductory presentation on the five Cornerstone Principles of Customer Astonishment...and for the 10 Secrets to World-Class Customer Care follow-up workshop you can conduct on your own. This is the cover only. A PDF master copy of the eight-page booklet will be emailed to you.

  3. A "10 Secrets" PowerPoint Pesentation. Here are 23 slides to let you do a preview and then conduct the team workshop using the special "10 Secrets Worksheet" included in the discussion guide to track your team's breakthrough ideas.

  4. Contact Us. See Darby's email address and phone number at the bottom of each page. Call us, leave a voicemail message (if needed), or send an email message to Darby and he'll get back to you within 24-48 hours or much sooner if it's urgent.