1 - Preview "10 Secrets" PowerPoint at No Cost

Click below to download your PDF copy of Darby's "10 Secrets to World-Class Customer Care" PowerPoint presentation. You are free to use it with your own team and in-house at your company or other organization.  We know you will respect our copyright and the generous offers we make here. Contact us and we'll send you a special 4-page, full-color study guide for your team's use.   

Click Here for "10 Secrets"

2 - Schedule a "Foundational" Tutorial

Once you download the PowerPoint presentation and have participated in Darby's introductory presentation, you will be ready and able to conduct a more detailed team workshop on the "10 Secrets." You will develop your team "Pride Factors." 

4 - Invite Darby Onsite, or Telephone

Contact Darby anytime for further guidance as you implement the basic principles of "Customer Astonishment" with your team. Learn about other Cornerstone programs to support the creation of your "Culture of Service Excellence." Wow is on its way. 

3 - Conduct Your Own "10 Secrets" Workshop

Discover What It Means to Be a CustomerChampion™ - Inquire at Step 2.

To assure safety during this pandemic season, Darby will make  a 60-minute introductory presentation online to your work team or community organization at no cost. A live 120-minute seminar with safe-distancing would be preferable, to include Q&A and a workshop opportunity. Darby requests that you provide an honorarium and travel expense reimbursement, as your budget allows. A copy of our 8-page discussion guide will be provided.